So CLEARLY Brilliant!

"So what, if anything, can businesses do at this juncture? They can begin by searching out people within the organization who understand what’s going on. In almost every case, they’re there. Make friends with them. Make friends with the marketplace again. Start listening. Find your voice. Then start talking as if your life depended on it. It does." WOW! http://www.cluetrain.com/book/